Privacy Policy — Freed Call Analysis

Chrome extension · last updated 21 September 2026

Freed Call Analysis is an internal tool used by Freed staff. It is not offered to the public and it does not collect information from members of the public.

What the extension does

When a Freed agent opens a customer file in Freed's internal system, the extension reads the customer's file number from that page and requests a summary of that customer's previous calls from Freed's own server. The summary is shown to the agent in a panel on screen.

What information is involved

Read from the page the agent is already viewing

• The customer's file number (KFS id), or their phone number where the file number is not present on the page.

Received from Freed's server and shown to the agent

• The customer's name.
• A summary of their previous calls with Freed: their financial situation, their stated reasons for their loans, questions and objections they have raised, and a suggested next step for the agent.

Stored on the agent's own computer, in the browser

• The agent's own preferences: where the panel sits on screen, whether it opens automatically, and whether it is minimised.
• The agent's own work sign-in name, read from the Freed system they are already signed in to, and a randomly generated identifier for that browser.

The preferences are not transmitted anywhere. The sign-in name and the browser identifier are sent to Freed's server with each request, as described under "Usage recorded by Freed" below.

Read from the Freed system the agent is signed in to

• The agent's own work sign-in name, so Freed can see which of its staff use the extension. The extension reads this from the signed-in session. Where the session holds a sign-in token, the extension reads only the sign-in name out of it; the token itself is never stored by the extension and never sent anywhere.

Where the information goes

The extension communicates with one address only: https://call-analysis.freed.care, a server operated by Freed.

The extension does not:

• send information to any third party,
• use advertising, or any tracking that follows an agent across other websites,
• sell or transfer any information,
• read pages other than Freed's internal system.

Usage recorded by Freed

Freed records how its own staff use this internal tool. Each time the panel loads a customer briefing, Freed's server records the agent's work sign-in name, the browser identifier, the customer file that was opened, the time, and whether a briefing existed for that file.

This is used only to measure internal adoption of the tool and to find customer files that have no analysis yet. These records are kept for 90 days and then deleted automatically. They are not used to track individual agents' performance and are not shared outside Freed.

Who can access the information

Only Freed staff working from a Freed network. The server accepts requests for customer summaries from Freed's own networks and refuses every other request.

How long it is kept

Call summaries are held on Freed's server under Freed's internal data retention policy. The usage records described above are deleted automatically after 90 days. The information stored in the browser stays until the agent removes the extension or clears their browser data.

Permissions the extension requests, and why

• Storage — to keep the agent's panel preferences on their own computer.
• Access to call-analysis.freed.care — the Freed server the summaries are requested from.

The extension runs only on the pages of Freed's own internal customer system. It does not run on any other website.

Contact

Questions about this policy: privacy@freed.care